| eDomain's
unparallel level of expertise and guaranteed support
commitments help you maintain your crucial networks
- more quickly, more cost-effectively and more securely.
eDomain's
Help Desk/Call Center Services allow your company
to reduce overhead expenses and improve the level
of service to your valued employees and customers.
Our service desk support provides you with a streamlined,
single point of contact for all internal service outages
and requests. By assisting callers with account creation,
password resetting, and real-time remote troubleshooting
of email, software application, and Local Area Network
(LAN) issues, our complete, end-to-end Help Desk/Call
Center Services enable you to increase productivity
and focus your resources on your core competencies.
Our services include:
-
Support Request creation, escalation, and management
-
Real-time 24 x 7 remote troubleshooting
- Training,
implementation, and overall project management
-
Negotiable service level commitments including:
-
First call resolution rate
-
Average queue time
-
Average abandonment rate
|
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